Frequently Asked Questions

Gas Boilers

Is buying a new boiler online right for me?

Boilers are more often than not, bought online. You can trust the consultation or survey (if you need one) and the service you’ll receive from us.

Complete our online survey and we’ll recommend suitable products for you.

What areas do you cover?

We proudly serve homeowners provide throughout South Wales. As we continue to grow, our coverage area may expand, but our focus will always remain on delivering a reliable, high-quality service to every customer.

Who will be fitting my new boiler?

Every installation is completed by fully qualified, Gas Safe registered engineers, carefully selected for their technical expertise and commitment to high standards.

How long do installations take to complete?

Typically a combi to combi, standard to standard and a system to system swap takes up to 1 full day. A conversion from a standard boiler to a combi can take up to 2.

What can I expect on installation day?

Our engineer will arrive with your boiler and all the necessary parts between the arranged time-slot. You will also receive a text message when they are on the way.

Our Gas Safe engineers will carry out the work to the highest possible level, making sure they protect any areas in which they work and cleaning up any areas in which they have worked.

Air Source Heat Pumps

Are heat pumps suitable for all homes?

Most properties can support a heat pump, but suitability depends on factors such as insulation, available space, and the existing heating system. We carry out a detailed assessment to ensure the system is correctly specified for your home and delivers reliable performance.

Will a heat pump keep my home warm in winter?

Yes. Modern heat pumps are designed to operate efficiently even in low outdoor temperatures. When properly designed and installed, they provide consistent, comfortable heating throughout the year.

Are heat pumps expensive to run?

Heat pumps are built for efficiency and can help optimise energy usage compared to traditional heating systems. Running costs vary depending on the property and energy tariffs, but many homeowners benefit from improved efficiency and more predictable energy use.

Is installation disruptive?

We carefully plan each installation to minimise disruption. Our team works professionally and respectfully within your home, keeping the workspace tidy and ensuring the process runs as smoothly as possible.

How long do heat pumps last?

Modern heat pumps are designed for long-term performance and are typically supported by comprehensive manufacturer warranties, giving homeowners added peace of mind.

Is there government support available?

Many homeowners may qualify for schemes such as the Boiler Upgrade Scheme, which can help reduce upfront costs. We can guide you through eligibility and assist with the application process.

Solar PV

Will solar panels make a noticeable difference to my energy usage?

Solar panels generate electricity for your home during daylight hours, helping reduce reliance on grid energy. While results vary depending on the property and usage patterns, many homeowners benefit from improved energy efficiency over time.

Do solar panels work on cloudy days?

Yes. Solar panels continue to generate electricity in daylight conditions, even when the weather is overcast. Although output may be lower than on bright days, the system still contributes to your home’s energy supply.

Will panels damage my roof?

We ensure systems are secure, weatherproof, and suitable for your roof structure to protect both your home and the system.

Do solar panels require much maintenance?

Solar systems are designed to be low maintenance. Occasional cleaning and routine checks are typically all that’s required to keep them operating efficiently.

How long do solar panels last?

High-quality solar panels are built for durability and long-term reliability and are supported by strong manufacturer warranties to help protect your investment.

Battery Storage

What does a home battery actually do?

Battery storage allows you to capture and store unused electricity, often generated by solar panels, so it can be used later when your home needs it most and rely less on the grid.

Are home batteries safe?

Yes. Modern battery systems include advanced safety features and monitoring technology. Professional installation ensures the system operates safely and reliably.

Will a battery power my whole home during an outage?

This depends on the system design. Some batteries can support essential circuits, while others provide partial backup. We help design a solution that aligns with your expectations.

How long do home batteries last?

Most modern battery systems are engineered for longevity and are backed by robust manufacturer warranties, providing confidence in their long-term performance.