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Privacy Policy

1. Who We Are

Full Power Installations Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. We are a company registered in England and Wales under company number – 17047928, with our registered office at 1-6 Pocketts Wharf, Maritime Quarter, Swansea, SA1 3XL.

2. What Is Personal Data?

Personal data refers to any information that identifies or can identify you, either on its own or when combined with other information. This includes your name, address, email address, phone number, and any other information that relates to you as an individual.

3. How We Collect Data & What We Collect

We collect personal data when you:

  • Use our website or fill out forms
  • Contact us via phone, email, or other means
  • Request a quote or place an order
  • Interact with our advertisements
  • Are referred to us by partners or affiliates

Data we may collect includes:

  • Name, contact details (address, email, phone number)
  • Property details and installation requirements
  • Photographs related to installations
  • Order history and payment information
  • Communication preferences
  • Technical data (IP address, device information, log data)
  • Identity verification documents (if required)

4. Our Legal Bases for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity: To provide quotes, fulfil orders, and deliver services.
  • Legal obligations: Compliance with laws related to taxation and warranties.
  • Legitimate interests: To improve our services, conduct customer support, and prevent fraud.
  • Consent: For marketing communications, where you have given permission.

5. How We Use Your Information

Your personal data is used to:

  • Provide and manage quotes, installations, and aftercare services
  • Communicate regarding your orders and service updates
  • Enhance our website and customer experience
  • Comply with legal and regulatory obligations

6. Marketing Communications

With your consent, we may send you information about our products, services, promotions, and offers via:

  • Email
  • Telephone
  • SMS
  • Postal mail

You can opt out of these communications at any time by contacting us or using the unsubscribe link provided in our emails/text messages.

7. Data Sharing

We may share your personal data with:

  • Third-party service providers and subcontractors involved in fulfilling our services
  • Regulatory bodies, if required by law
  • Analytics and search engine providers to assist in website improvement

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Under data protection laws, you have rights including:

  • Access to your personal data
  • Correction of inaccurate data
  • Erasure of your data (in certain circumstances)
  • Restriction of processing
  • Data portability
  • Objection to processing

To exercise any of these rights, please contact us using the details below.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Full Power Installations Ltd

1-6 Pocketts Wharf, Maritime Quarter, Swansea, SA1 3XL

Email: info@gofullpower.co.uk

Phone: 01792 804626

Company Registration Number – 17047928

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